Privacy Policy

This website (www.aral-lubricants.de) offers information on the various lubricants from Castrol and the associated services and is the responsibility of

www.aral-lubricants.de
Castrol Germany GmbH
Überseeallee 1
20457 Hamburg
Germany

Tel.: +49 40 / 6395-0

VAT registration no.: DE336329904
Commercial register number: HRB 165892
Tax number: 27/151/01362
Registry court: AG Hamburg

CEOs: 

• Bianca Rösler
• Rhea D’Jesus
• Patrick Bell

We take data protection very seriously and want you to be familiar with the procedures we use when handling your personal data. These procedures are explained in more detail in this privacy policy.

Contacting the data protection officer

If you have any questions about the processing of your personal data, please feel free to contact our data protection officer directly at any time.

You can contact the data protection officer at datenschutzcastrol(at)castrol.com or at our postal address with the addition “personal/confidential for the attention of the data protection officer”.

Processing of personal data

Personal data is any information relating to an identified or identifiable natural person, e.g. name, address, e-mail addresses, user behavior. 

We have taken extensive technical and operational precautions to protect your data from accidental or intentional manipulation, loss, destruction or access by unauthorized persons. 

Our security procedures are regularly reviewed and updated in line with technological progress.

Data processing when visiting the website

When you visit our website, we only collect the personal data that your browser transmits to our server. If you wish to view our website, we collect the following data, which is technically necessary for us to display our website to you and to ensure stability and security. The legal basis for this is Art. 6 (1) f GDPR: – IP address, date and time of the request, time zone difference to Greenwich Mean Time (GMT), content of the request (specific page), access status/HTTP status code, amount of data transferred in each case, website from which the request comes, browser, operating system and its interface, language and version of the browser software.

Use of cookies

What are cookies? Cookies are data that are stored on your computer by a website that you visit and enable your browser to be recognized again. The party that sets the cookie transfers information to the cookie. Cookies can store various information, such as your language setting, the duration of your visit to our website or the entries you have made there. This avoids, for example, you having to re-enter the required form data each time you use it. The information stored in cookies can also be used to identify preferences and align content with areas of interest.

There are different types of cookies: session cookies are amounts of data that are only temporarily stored in the main memory and are deleted when you close your browser. Permanent or persistent cookies are automatically deleted after a specified period, which may differ depending on the cookie. The information can also be stored in text files on your computer with this type of cookie. However, you can also delete these cookies at any time through your browser settings.

First-party cookies are set by the website you are currently visiting. Only this website is allowed to read information from these cookies. Third-party cookies are set by organizations that do not operate the website you are visiting. These cookies are used, for example, by marketing companies. The legal basis for possible processing of personal data using cookies and their storage duration may vary. If you have given us your consent, the legal basis is Art. 6 (1) a) GDPR. If the data processing is carried out on the basis of our overriding legitimate interests, the legal basis is Art. 6 (1) f) GDPR. The stated purpose then corresponds to our legitimate interest.

We use cookies to ensure the proper functioning of the website, to provide basic functionality, to measure reach and – with your consent – to tailor our services to preferred areas of interest. To do this, we use both transient cookies and persistent cookies.

You can delete cookies already stored on your device at any time. If you want to prevent cookies from being stored, you can do so through the settings in your internet browser. Alternatively, you can also install so-called ad blockers. Please note that individual functions of our website may not work if you have disabled the use of cookies.

Google Analytics

If you have given your consent, we use Google Analytics, a web analysis service provided by Google LLC. The responsible service provider in the EU is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”).

Google Analytics uses cookies that enable an analysis of your use of our websites. The information generated by the cookies about your use of this website is usually transferred to a Google server in the USA and stored there.

We use the User-ID function. The User-ID allows us to assign a unique, persistent ID to one or more sessions (and the activities within those sessions) and analyze user behavior across devices

We use Google Signals. This means that additional information about users who have activated personalized ads (interests and demographics) is collected in Google Analytics and ads can be delivered to these users in cross-device remarketing campaigns-

We use the 'anonymizeIP' function (so-called IP masking): Due to the activation of IP anonymization on this website, your IP address will be truncated by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data.

During your visit to the website, the following data, among other things, is collected:

the pages you have accessed, your “click path”, the achievement of “website goals” (conversions, e.g. newsletter registrations, downloads), your user behavior (e.g. clicks, dwell time, bounce rates), your approximate location (region),

your IP address (in abbreviated form), technical information about your browser and the end devices you use (e.g. language setting, screen resolution), your internet provider and the referrer URL (via which website/advertising medium you came to this website).

On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website (pseudonymous [NOT USING USER-ID]) and compiling reports on website activity. The reports provided by Google Analytics are used to analyze the performance of our website and the success of our marketing campaigns.

The recipient of the data is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, as the processor. We have concluded a data processing agreement with Google for this purpose. Google LLC, based in California, USA, and, where applicable, US authorities, may access the data stored by Google.

The data sent by us and linked to cookies will be automatically deleted after 14 months. Data whose retention period has been reached is automatically deleted once a month.

You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by

a. do not give your consent to the setting of the cookie or

b. download and install the browser add-on to disable Google Analytics HERE.

You can also prevent the storage of cookies by selecting the appropriate settings on your browser. However, if you configure your browser to reject all cookies, it may result in a reduced functionality of this and other websites.

To prevent Universal Analytics from collecting data across different devices, you must opt out on all systems used. If you click here, the opt-out cookie is set: Google Analytics deaktivieren

For more information about the Google Analytics Terms of Service and Google's privacy policy, please visit https://marketingplatform.google.com/about/analytics/terms/de/ and https://policies.google.com/?hl=de.

The legal basis for this data processing is your consent, Art. 6 (1) (a) GDPR. You can revoke your consent at any time with effect for the future by opening the data protection settings at the bottom left (“shield”) and moving the controller there accordingly.

Your rights

You have the right to request confirmation as to whether personal data concerning you is being processed by us. If this is the case, we will be happy to provide you with information about this personal data and the information listed in Art. 15 GDPR. In addition, you have the right to rectification (Art. 16 GDPR), the right to restriction of processing (Art. 18 GDPR), the right to erasure (Art. 17 GDPR) and the right to data portability (Art. 20 GDPR) under the respective legal requirements.

You have the right to object to the processing under the legal conditions (Art. 21 GDPR).

In addition, you have the right to lodge a complaint with a supervisory authority at any time if you believe that the processing of personal data concerning you violates data protection regulations (Art. 77 GDPR).

Links to third-party websites

Our website may contain links to third-party websites. This data protection declaration does not apply to such third-party websites. Please read the data protection declarations of all websites you visit. We do not assume any liability or responsibility for the data protection practices of other websites. These practices may differ significantly from our own data protection practices.

Data transmission to third parties

We will not transfer your data to third parties unless we are legally obliged to do so. Where external service providers come into contact with your personal data, we have ensured through legal, technical and organizational measures, as well as through regular controls, that they comply with the provisions of data protection laws. Furthermore, these service providers may only use your data in accordance with our instructions.

As an international company, we may transfer your personal data to, or store it with, other BP companies based outside your country. If we do this, it will be within an understandable, flexible and global compliance framework that includes appropriate measures and safeguards (including the EU Standard Contractual Clauses) to ensure your personal data is protected in accordance with applicable data protection law. 

We may disclose your personal information if required to do so by law, if we determine that for the protection of our rights, it is necessary to make the request, or if disclosure is required by legal process, court order, as ordered by a regulatory authority, or in the context of another legal procedure involving BP.

Duration of data storage

Your personal data will be deleted as soon as the purpose of storage no longer applies, subject to statutory retention periods.

Last revision of the declaration: March 2025